Last updated: 12 October 2026.
About the platform
TRTIB DELIVERY is an ordering and delivery platform operated by TRTIB LIMITED, a New Zealand company (company number 9460566; NZBN 9429053974921). Registered office: 208 Gladstone Road, Gisborne 4010, New Zealand. Contact: [email protected].
Accounts and use
Provide accurate contact and delivery information, keep your account credentials secure and use the platform lawfully. Do not access other people's accounts, misuse personal information or interfere with platform operation. Contact us if you suspect unauthorised use of your account.
Orders and delivery
Check the merchant, items, delivery address, instructions, prices and any displayed fees before placing an order. Available merchants, items, payment methods and delivery coverage depend on the options shown in the platform. Follow order-status updates and contact us promptly about an incorrect address, missing item, delay or other issue. Contact the merchant about ingredients or allergens before ordering where needed.
Payments, cancellations and problems
Use a payment method offered at checkout and review the displayed total before confirming. Payment-provider terms may apply to payment processing. To request a cancellation, correction or refund, use the available order controls or contact [email protected] with your order reference and issue. What can be changed depends on the order's status and the circumstances; statutory remedies remain available where applicable.
Your consumer rights
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded, including applicable rights under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Privacy and updates
Our Privacy notice explains how personal information is used. The platform and these terms may be updated as services develop. The date above identifies this version. Contact us for clarification of terms or an order issue.