Last updated: 12 October 2026.
Who we are
TRTIB DELIVERY is operated by TRTIB LIMITED, a New Zealand company (company number 9460566; NZBN 9429053974921). Our registered office is 208 Gladstone Road, Gisborne 4010, New Zealand. Contact us about privacy at [email protected].
Information used by the platform
Depending on the features you use, we collect account and contact details such as your name, email, phone number, username and address; account credentials; profile images you upload; delivery addresses, coordinates, recipient details and delivery instructions; order items, amounts, payment status and transaction references; and messages you send through our contact form.
Technical information can include IP addresses, device identifiers, session cookies and service logs. Location-based search uses coordinates to find relevant results. Delivery tracking processes driver location while the driver is working; location may be shown to the customer during an active delivery. Payment providers process the payment information needed for the payment method you select, under their own privacy notices.
Why information is used
Information is used to manage accounts, locate restaurants, process and deliver orders, communicate about orders and enquiries, operate merchant and driver workflows, handle payments and support, maintain service security and meet applicable record-keeping obligations. Required information is identified in forms. Without information needed for a feature, we may be unable to provide that feature.
Who receives information
Relevant order, contact and delivery details are shared with the merchant and delivery personnel involved in fulfilling an order. Service providers supporting hosting, email, maps, notifications and payments may process information for those functions. We may also disclose information where required or permitted by law. Some service infrastructure or providers may be outside New Zealand; contact us for information about the providers relevant to your request.
Cookies, location and permissions
The website uses cookies and similar storage for sessions and platform functionality. Browser or device settings allow you to control cookies and location or notification permissions. Disabling these can affect sign-in, location search, delivery tracking or notifications.
Retention and your rights
Contact us to request access to or correction of your personal information, ask about retention, or request account deletion. We may need to verify your identity before acting. Deleting an account does not necessarily remove records required for legal, accounting, dispute or security purposes. Do not email passwords or payment-card details.
If you have a privacy concern, contact [email protected]. You can also contact the New Zealand Office of the Privacy Commissioner. This notice may be updated as the platform develops; the date above identifies this version.